Returns Information

We think you'll love your purchases but if you don't, you can return the unopened and unused items within 14 days of receipt. Please make sure it gets back to us in a perfectly resellable state - exactly how you would like to receive it. 

Please note that shipping costs can only be refunded if the item is faulty and we need the item back. If this is the case please contact us first to check whether it needs to be returned.

Once we receive the return, your purchase amount will be refunded to your original form of payment.

Here's what to do:

  1. Email us to let us know to expect the return and why. 
  2. Send your return to: Unit 4, Lopen Business Park, Mill Lane, Lopen, Somerset, TA13 5JS, UK. If using Royal Mail we recommend you obtain proof of postage from your post office. All returns must be securely packaged to avoid any damage in return transit using the original packaging or another box, if you prefer.
  3. Get your money back!


Christmas Returns
As part of our extended Christmas gift returns, purchases made between 1st November and 23rd December are eligible for a full refund or exchange until and including 31st January.